Get started quickly
For installation and setup guidance, start with the EngageDock documentation. It covers the Free plugin, Pro activation, knowledge sources, AI providers, lead capture, and live-agent workflows.
Technical help
When reporting a product issue, include your WordPress version, PHP version, EngageDock version, active theme and plugins, the exact error message, and the steps needed to reproduce it. Please remove passwords, API keys, visitor personal data, and other confidential information before sending logs or screenshots.
We provide reasonable assistance for documented EngageDock functionality. Custom development, hosting administration, third-party services, and unrelated plugin conflicts are outside standard product support.
Billing and licensing
For Paddle checkout, invoices, cancellations, payment methods, or transaction refunds, use the buyer support link in your Paddle receipt or visit paddle.net. Include the transaction email or order reference when contacting support.
For license activation, domain changes, update access, or Pro feature questions, email us directly. Never send a license key in a public forum.
Contact details
Email: support@developerravi.com
We aim to respond as soon as practical on business days. For privacy requests, review the Privacy Policy. For purchase questions, review the Refund Policy and Terms and Conditions.
Tip: If your site is live, a temporary administrator account or a staging URL can help us diagnose a reproducible issue faster. Only share access through a secure channel and remove it after support is complete.